General Terms and Conditions
Preliminary note: general terms and conditions are necessary to provide legal certainty for customers and intermediaries. Our principle motivation, however, is the satisfaction of our customers.
These general terms and conditions (hereafter referred to as AGB) are valid for and pertain to the renting out of holiday accommodation and hire cars by:
Carretera General 275/4
La Gomera S.C. Tenerife
hereafter referred to as »Canarianfeeling«.
Deviations from these terms and conditions shall only apply with the express written permission of Canarianfeeling.
Canarianfeeling is not a tour operator, its role is the renting out of individual holiday properties on La Gomera. Our customers benefit both from our personal knowledge of the properties we handle and the fact that we have good relationships with the property owners.
The following conditions apply on all accommodation offered by Canarianfeeling (i.e. holiday houses, Casa Rurales, apartments and guest rooms:
Prices quoted are generally for 2 people and per night. Please refer to the details of the individual property concerned to find the cost of additional guests/occupancy.
The minimum rental period is usually one week but we will be pleased to try to accommodate requests for shorter or longer periods on request. In the case of hotels and guesthouses it is also possible to book rooms for individual nights.
Bed linen is provided for the week at each property. Plenty of hand towels, bath towels and dishcloths are also supplied; these can be changed on request. Hand and bath towels are not to be taken to the beach; guests must bring their own beach towels. Consumables such as cleaning materials, soap and toilet paper are not usually supplied. The larger supermarkets are open Mon-Sat from approx. 9am-9pm and some even open on Sundays.
On arrival, accommodation is available from 3pm. On day of departure, all houses/apartments are to be vacated by 10am unless other arrangements have been agreed.
The holiday information sent to you on making your booking is deemed to be definitive (subject to necessary changes).
The contract exists between the owner or manager of the respective properties and/or the car rental company and the customer. “Canarianfeeling” act solely as an intermediary and not as a contractual partner.
Payment is to be made by bank transfer or by credit card to the bank account specified in the booking confirmation and this must be completed within 3 working days. For your payment by credit card we need your credit card number and the date of validity. Your booking for the period in question is only finally confirmed once this payment has been received.
The amount of the deposit and final balance due will vary from property to property. The payment terms set out in your booking confirmation are binding.
Bank transfers from abroad can sometimes be delayed beyond the specified time-limit, therefore we ask that you email us a copy of the bank transfer receipt in advance.
Any bank transfer costs are borne by the customer and must be cleared with your bank (particularly in the case of money being transferred from non-EU countries), otherwise you will be billed for these bank charges subsequently.
We recommend to our guests from the non-EU countries to pay the bill always with your credt card. It will be a lot cheaper than by bank transfer.
Cancellation/withdrawal from contract/re-booking
The contract may be cancelled in writing at any time. Any cancellation costs incurred will be calculated from the date when that written notification (by letter or email ) is received by Canarianfeeling.
The following cancellation charges apply:
• Cancellation up to 90 days before the beginning of the rental period: 20 % of the rental cost
• Cancellation between 89 and 60 days before the beginning of the rental period: 35 % of the rental price
• Cancellation between 59 and 30 days before the beginning of the rental period: 50 % of the rental price
• Cancellation between 29 and 15 days before the beginning of the rental period: 70 % of the rental price
• Cancellation between 14 and 7 days before the beginning of the rental period: 80 % of the rental price
• Cancellation up to 6 days before date of travel or no-show: 100 % of the rental price
The customer has the right to nominate a substitute person or persons to assume the client’s rights and obligations from the contract. An additional handling fee of EUR 35.00 is charged for any cancellation, re-booking or contractual amendment.
If the customer is unable, either wholly or in part, to fulfil his contractual obligations for reasons beyond the control of the owner/agent renting out the property (due to illness, delayed arrival etc.), he/she will have no claim to pro rata reimbursement.
We therefore recommend that customers take out insurance against cancellation or curtailment of their holiday.
The descriptions of all holiday properties on our website www.canarianfeeling.com are provided in good faith and based on information supplied by the owner, letting agent or manager of the property. Please note that canarianfeeling, as intermediaries, can accept no responsibility for any changes made locally and of which canarianfeeling has not been made aware.
Canarianfeeling is also unable to accept responsibility for temporary disruptions to energy or water supplies or for any disruption or disturbance caused by nature or local conditions. The owner, letting agent or manager of the property is responsible for the supply of water and energy and for making sure that amenities such as heating, swimming pool and air-conditioning system are fully functional. Problems with nuisance caused by, for example, noise from a building site, should be referred to the owner, letting agent or manager. In such instances, canarianfeeling will be happy to support and represent you by suggesting ways to resolve the problem and/or offering possible alternative accommodation.
Under the rental contract liability for damage to property is limited to the total amount of the agreed rental price, insofar as the damage was not caused deliberately or as the result of gross neglect. Use of the holiday house/apartment, including all outside areas belonging to the property, remains the sole responsibility of the person renting the property. Canarianfeeling is at no time responsible for any personal injury to the customer or damage to his property arising from accidents either in the rented property or on any land attached to that property. The supervision of any children staying at the property is at all times the sole responsibility of the customer, in particular with regard to variations in swimming pool depth and imponderable risks which may exist in the grounds of the holiday properties. Customers are solely responsible for their valuables and other property as well as any cash. Neither canarianfeeling nor the owner, letting agent or manager of the property can accept responsibility for any damage or loss incurred.
Responsibilities of the lessee
The obligations of the contract are binding on all parties and any amendments to the number of people, pets etc should be notified immediately. In the case of a problem arising, the customer is legally obliged to take reasonable steps to mitigate the problem and reduce any possible damage to a minimum. Complaints must be notified immediately either to the owner, letting agent or manager locally or to canarianfeeling and at the latest within 24 hours after the problem has occurred. Failure to do this may mean the failure of any possible claims for reimbursement. The owner, letting agent or manager must always be given the opportunity and an appropriate amount of time in which to resolve the problem. Customers who vacate the property without the express consent of Canarianfeeling forfeit the right to claim reimbursement of the rental cost.
Properties must be left clean and tidy on departure, i.e. swept and all cupboards emptied. Customers must treat the property and all its furnishings and fittings with care and respect and are personally liable for any damage they may cause. If the property is left in an unacceptably dirty condition, the customer will be billed for the cost of additional cleaning.
Place of performance and court of jurisdiction
Any claims for compensation brought by the customer are to be made against the owner, letting agent or manager of the property concerned. Canarianfeeling may act as an intermediary in such cases. The place of performance of this contract and court of jurisdiction is the registered office or place of residence of the owner, letting agent or manager of the rented property in question.